Refund and Returns Policy

Thank you for shopping with A Mart Aquatic World! We are committed to providing you with a wide variety of fish species, aquarium accessories, fish medications, food, and more. Please review our policies below:

1. Exchanges:  At the moment, we do not offer exchanges for our products. Should our policy change in the future, we will update this section accordingly.
   
   
2. Dead on Arrival (DOA) Claims:  We strive to ensure that all fish are delivered in excellent condition. In the event that a fish arrives dead:

• • • Video Evidence Required: Please provide a video of the fish in its original sealed packaging within 1 hour of delivery. 
    • Refund or Replacement: Upon verification, we will offer a full refund or replacement for the dead fish.
      
      

3. Returns: Currently, all items purchased from our store are non-returnable. We encourage you to carefully review your order before finalizing your purchase.
   
   
4. General Policies:

• • • Order Accuracy: Please ensure that all order details, including quantities and product selections, are correct before completing your purchase.
    • Customer Support: Our customer support team is available to assist with any questions or concerns regarding your order. Please contact us if you need assistance.
    • Shipping and Handling: Delivery times and costs are subject to change based on availability and location. For more information on shipping policies, please refer to our Shipping Information page.
    • Privacy and Security: We are committed to protecting your privacy and ensuring the security of your personal information. For details on how we handle your data, please review our Privacy Policy.

We appreciate your understanding and support. If you have any questions or require further assistance, please contact our customer service team.