Terms and Conditions

Introduction

Welcome to A Mart Aquatic World. These terms and conditions outline the rules and regulations for the use of our website, located at www.amartindia.com. By accessing this website, you agree to accept these terms and conditions in full. If you do not agree with any part of these terms and conditions, please do not continue to use our website.

Definitions

• “Company,” “We,” “Our,” “Us”: Refers to A Mart Aquatic World.
• “Customer,” “You”: Refers to the individual using our services.
• “Products”: Refers to all items available for sale on A Mart Aquatic World, including but not limited to fish, aquarium plants, aquarium products, decorations, fish food, medications, and accessories.
  
  

Use of Our Website

• You must be at least 13 years old to use our website. If you are under 18, you may only use the website under the supervision and with the knowledge of a parent or legal guardian.
• You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
  
  

Product Information and Availability

• We strive to display the colors and images of our products accurately. However, we cannot guarantee that your device’s display of any color will be accurate.
• All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
• We reserve the right to discontinue any product at any time.
  
  

Orders and Payments

• All orders are subject to acceptance and availability. Upon placing an order, you will receive a confirmation email. This email only confirms that we have received your order, not that it has been accepted. Any order that has been rejected, a full refund will be initiated.
• We accept payments via VISA/MasterCard, Credit or Debit Cards, Net Banking, and UPI Payments. All transactions are secure and encrypted.
  
  

Shipping and Delivery

• Shipping rates are automatically calculated based on the weight of your shipment.
• Orders will be processed within 2 days due to the quarantine and conditioning of the fish for travel.
• Delivery times vary based on location. Please refer to our Shipping Policy for detailed information.
• If the address or phone number is missing or incorrect, the courier may return the parcel. In such cases, we cannot refund or replace the items.
  
  

DOA (Dead on Arrival) Policy

• We stand by the health and quality of our aquatic pets. If your fish arrives DOA (Dead on Arrival), send us a video and picture of the fish in its original sealed packaging within 1 hour of delivery. We’ll ensure you receive a replacement or a full refund, no questions asked. Your satisfaction and the well-being of our aquatic friends are our top priorities!
  
  

Refund and Cancellation Policy

• For cancellations, please contact us via the contact us link or through WhatsApp.
• Full refunds are provided for DOA cases. Shipping and packing charges will not be refunded.
• No refunds are provided for Tetra varieties like Neon Tetra, Cardinal Tetra, etc.
• A 40% refund is provided for costly and exotic fish varieties like discus, arowana, shrimps, etc.
• For detailed refund and cancellation policies, please refer to our Refund and Cancellation Policy.
  
  

Non-Collection and Home Delivery Issues

• You cannot cancel or receive a refund if you do not collect the parcel from the courier agency or if you refuse to take it after being contacted by the courier agent.
• We prefer home delivery, but in some areas, the courier agent may refuse to deliver to your home. In such cases, please take the necessary steps to collect the parcel immediately without delay.
  
  

Damages and Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
  
  

Limitation of Liability

• Our liability is limited to the purchase price paid for the product. We are not liable for any incidental or consequential damages.
  
  

Privacy Policy

• We value your privacy. Please review our Privacy Policy, which governs your visit to our website, to understand our practices.
  
  

Changes to Terms and Conditions

• We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
  
  

Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
  
  

Contact Information

• If you have any questions about these Terms and Conditions, don’t hesitate to get in touch with us at info@amartindia.com or WhatsApp us at +91 9372003343