Frequently Asked Questions!
What is the Refurbished Store?
Refurbished products may have damaged packaging, minor cosmetic marks, or may have been used for demo/display purposes. All products are tested and fully functional before dispatch. These are offered at discounted prices with limited warranty support (if applicable).
How can I cancel my order?
Orders can be cancelled within 12 hours of placing them. Once dispatched, cancellations may not be possible. Our customer support team can still assist you with return guidance if needed.
What if I receive a DOA (Dead on Arrival) or missing product/part(s)?
If your order arrives damaged, not working, or with missing items/parts, please contact us within 48 hours of delivery. Once verified, our customer support team will be happy to assist you with a replacement or resolution.
My order shows delivered, but I haven’t received it.
Please contact our customer support team with your Order ID. We’ll coordinate with the courier partner and resolve the issue as quickly as possible.
How can I place a bulk order or become a sub-dealer?
We’d be happy to help with bulk orders and dealership inquiries. Please get in touch with our customer support team for special pricing and details.
How do I claim warranty support?
Simply contact our customer support team with your invoice or order details. Once verified, we’ll guide you through the process. (Refer warranty policy)
Are products tested before shipping?
Yes, all products go through basic quality checks before dispatch.
How long does delivery take and what are the areas covered?
Most orders are delivered within 3-7 business days depending on your location. We deliver PAN India.
How long will my order take to dispatch, and will I get tracking details?
We dispatch all orders within 24 business hours and live tracking details will automatically be shared by our delivery partner once your order is processed. In case you do not receive the tracking link, reach out to our customer support team.
Can I get help before placing an order?
Absolutely. Our customer support team will be happy to help you choose the right product for your setup. Just click on the WhatsApp Chatbot icon.
