Refund policy

Cancellation & Refund Policy

At A MART AQUATIC WORLD, we strive to provide a smooth and transparent shopping experience. This Cancellation & Refund Policy explains how order cancellations and refunds are handled on our website amartindia.com. By accessing, using or placing an order on our website, you agree to the following policy. A Mart Aquatic World reserves the right to modify or update this policy at any time without prior notice.


1. Order Cancellation

  • Orders can only be cancelled before the order is dispatched. Once an order has been dispatched from our warehouse, cancellation will not be possible.

  • To request a cancellation, customers must contact our customer support team as soon as possible with their order details. If the order has not yet been dispatched, our team will assist with the cancellation & refund process.



2. Eligibility for Refunds

Refunds or partial refunds are issued only in specific situations, such as:

  • Replacement of a product is not possible due to stock unavailability or other valid reasons.

  • The product cannot be repaired or replaced (Full or Partial refund may be applicable)

  • A cancellation request is approved before the order is dispatched (Full refund will be applicable)

Refunds are not issued for reasons outside these conditions, unless approved by our customer support team.



3. Refund Methods

If a refund is approved, customers can choose one of the following refund methods:

  • Original Payment Method: Refunds processed to the original payment method typically take 5-10 business days to reflect.

  • Store Credit / Coupon: Customers may choose to receive the refund as store credit or a coupon, which will be issued instantly.



4. Store Credit & Coupon Terms

  • Store credits or coupons issued as refunds will have a validity of 1 year from the date of issue.

  • Coupons issued will be valid for one-time use only.

  • Store credits and coupons can be used for purchases on amartindia.com.



5. Refund on Shipping & other Charges

  • Shipping and any other charges are non-refundable. However, if an order is cancelled before dispatch, the full order amount including all charges, will be refunded after deducting a cancellation fee.

  • In cases where a replacement product is unavailable or out of stock and a refund is issued, the shipping and other charges will remain non-refundable.

  • In all other cases, shipping and other charges are non-refundable.



6. Refund on Lost Product During Reverse Shipping

  • If a product is lost during reverse shipping by a third-party logistics provider, we will not be responsible, and no refund will be issued for the lost item.

  • Customers are advised to properly hand over the package to the courier partner and retain any proof of pickup if applicable.



7. Refund on Damaged / Fake Product Returns

  • If a returned product is received in a damaged or altered condition, a partial refund may be issued based on the extent of damage and the product’s condition.

  • If a returned product is found to be fake, tampered with, or unauthentic, the return will be rejected and no refund will be issued.

  • The final decision will be made after inspection of the returned product by our inspection team.



8. Refund Processing

  • Once an eligible refund request is approved by our customer support team, the refund will be processed according to the refund method selected by the customer.

  • Refund timelines may vary depending on banks, payment gateways, or technical processing times.



7. Contact Us

For any cancellation or refund-related queries, please contact our customer support team with your order details.

Legal Name : LOURDES LEANDRO D'COSTA FERNANDES
Trade Name : A MART
Email: info@amartindia.com
Phone / WhatsApp: +91 93263 42828


Final Disclaimer

By using this website, creating an account or placing an order, you acknowledge that you have read and agreed to this Cancellation & Refund Policy.