Refund policy

Last Updated: March 2026

At A MART AQUATIC WORLD, we strive to provide a smooth and transparent shopping experience. This Cancellation & Refund Policy explains how order cancellations and refunds are handled on our website amartindia.com.

 

 

1. Order Cancellation

  • Orders can only be cancelled before the order is dispatched. Once an order has been dispatched from our warehouse, cancellation will not be possible.

  • To request a cancellation, customers must contact our customer support team as soon as possible with their order details. If the order has not yet been dispatched, our team will assist with the cancellation & refund process.



2. Eligibility for Refunds

Refunds are issued only in specific situations, such as:

  • Replacement of a product is not possible due to stock unavailability or other valid reasons.

  • The product cannot be repaired or replaced

  • A cancellation request is approved before the order is dispatched

Refunds are not issued for reasons outside these conditions unless approved by our support team.

 

 

3. Refund Methods

If a refund is approved, customers can choose one of the following refund methods:

  • Original Payment Method: Refunds processed to the original payment method typically take 5-10 business days to reflect.

  • Store Credit / Coupon: Customers may choose to receive the refund as store credit or a coupon, which will be issued instantly.

 

 

4. Store Credit & Coupon Terms

  • Store credits or coupons issued as refunds will have a validity of 1 year from the date of issue.

  • Coupons issued will be valid for one-time use only.

  • Store credits and coupons can be used for purchases on amartindia.com.

 

 

5. Refund on Shipping & Handling Charges

  • Shipping and handling charges are non-refundable. However, if an order is cancelled before dispatch, the full order amount including shipping charges, but excluding handling charges, will be refunded.

  • In cases where a replacement product is unavailable or out of stock and a refund is issued, the shipping and handling charges will remain non-refundable.

  • In all other cases, shipping and handling charges are non-refundable.

 

 

6. Refund on Lost Product During Reverse Shipping

  • If a product is lost during reverse shipping by a third-party logistics provider, we will not be responsible, and no refund will be issued for the lost item.

  • Customers are advised to properly hand over the package to the courier partner and retain any proof of pickup if applicable.



7. Refund on Damaged / Fake Product Returns

  • If a returned product is received in a damaged or altered condition, a partial refund may be issued based on the extent of damage and the product’s condition.

  • If a returned product is found to be fake, tampered with, or unauthentic, the return will be rejected and no refund will be issued.

  • The final decision will be made after inspection of the returned product.



8. Refund Processing

  • Once an eligible refund request is approved by our team, the refund will be processed according to the refund method selected by the customer.

  • Refund timelines may vary depending on banks, payment gateways, or technical processing times.

 

 

7. Contact Us

For any cancellation or refund-related queries, please contact our customer support team with your order details.

A Mart Aquatic World
Email: info@amartindia.com
Phone / WhatsApp: +91 93263 42828

 

 

Final Disclaimer

By placing an order on A Mart Aquatic World, you acknowledge and agree to this Cancellation & Refund Policy.